Tue. Jan 28th, 2020

How Amazon, Google & Artificial Intelligence Will Define Shopping in 2018

This year saw numerous advances in retail technologies, but 2018 promises to bring in even more change to the footwear selling space.
Matt Britton, CEO of marketing tech firm Crowdtap, said that the biggest disrupter for the retail industry in the coming year will continue to be Amazon — but there will also be plenty of innovation. For 2018, Britton predicted that the mass adoption of voice technologies will have more consumers completing orders from tools such as Google Home and Amazon’s Alexa.
Bridget Fahrland, SVP of client strategy at e-commerce platform solutions firm Fluid, agreed that the fast adoption of smart home devices with shopping capabilities will have enormous impact on the retail industry in 2018.
Augmented reality software and mixed reality headsets were also forecasted to be among the year’s biggest retail technology trends. Stephen Boidock, director of marketing and business development at engagement agency Drumroll, said augmented reality software and mixed reality headsets have become more widely distributed and affordable than ever.
Fittingly, Boidock believes that in 2018, brands will begin to treat these tools as viable shopping companions as opposed to novelties, as he noted they have often been treated in prior years.
Ed Kennedy, senior director of commerce at software

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